Anana at Dynamic Tour

Speaking with Freedom on Service Transformation

London - October 4th 2011

Anana speaking at Alcatel-Lucent Enterprise Dynamic Tour

Is Social-Media transforming your service or is your service transforming Social Media?

Case Studies in Rapid Change and Service Transformation in the Contact Centre

"We are delighted to have received an invitation from Freedom, a Platinum Sponsor at the Alcatel-Lucent Enterprise Dynamic Tour to speak with them about Service Transformation at the London event" said Dave Tidwell, COO at Anana Ltd. He continued "Service Transformation is a very active topic, although the huge interest in Social Media is actually driving a Transformation of Service. In the last couple of months we have deployed two signficant solutions to Tier1 Telecommunications Operators in the EMEA region. Both were driven by Social Media driving an actual underlying requirement for cross-channel communications in the Contact Centre. Social Media is a strong catalyst for change. It's a great place to start a customer conversation but is not the best channel for follow up. We know there'll be a lot to discuss!"

The Dynamic Tour 2011 London has it all. You'll get the latest on network infrastructure, IP communications, video and unified communications, all in a unique program that blends real-world examples with a view into solutions of the future.

Where: Central Hall, Westminster, London

When: October 4th and 5th 2011

What is the Dynamic Tour?

The Dynamic Tour is Alcatel-Lucent's Enterprise 2011 flagship customer-facing event of the year for Northern Europe. It provides a forum to engage with fellow customers, Alcatel-Lucent executives and our business partners. Covering 2 days, the event consists of a series of keynote presentations from Alcatel-Lucent executives, customers and guest speakers. There will be a series of breakout sessions and time to explore our live demonstrations in the Expo / Partner Pavilion.