Award Winning
Multichannel Contact Centre Solutions.

Solutions innovation for modern contact centres and call centres.
Anana solutions allow modern enterprises and businesses to engage, communicate, respond and alert their customers in any media type at any time.

Modern innovation for demanding consumers

Modern innovation for demanding consumers

We provide a range of solutions and practices that enable businesses to put their customer services capability onto the front line of digital and multichannel customer experience management

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Customer Engagement

Customer Engagement

Keeping up with customers in the multichannel era is extremely difficult. Your customers shout at you, they talk about you and they whisper behind you! Are you truly listening, engaging and responding in all channels and media types through a common voice with a complete view of the customer journey?

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The world's biggest brands put their trust in Anana Solutions

The world's biggest brands put their trust in Anana Solutions

Anana Multichannel and Digital Contact Centres power household names all over the world including Marks & Spencer, Vodacom, Three, Safaricom, Air Miles and many more. All enjoy a holistic solutions based approach from our team which offers complete support in executing on their omni-channel customer engagement strategy

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Call Centre and Customer Services Summit

The event is being offered by “Forum Events”, runs over 2 days, and is going to be at the Whittlebury Hall Hotel in Towcester, United Kingdom on 4th April.  The event is likely to prove to be a useful opportunity to begin dialogue with our clients and customers on the new “Customer Effort Score” methodology, eServices, Multichannel and Social-Media.  We will include additionally interesting themes that are already well developed on IWD (Intelligent Workload Distribution) , iCFD (intelligent Customer Front Door), Workforce Optimization, Conversation Manager (UCS – Universal Contact Server) including live demonstrations of Genesys Customer Interaction Management as part of multichannel customer experience management.


We provide a complete solutions based approach

Multichannel Contact Centres

Complete Multichannel Contact Centre Solutions.

Professional Services

From small point projects to complete digital transformations

Software and Systems Integration

Joining systems, processes and resources so they work as one

Analytics, MI and Reporting

Innovative Dashboards and Reporting fit for the digital world

Multichannel Solution Control

Solutions that keep your business on the front line of modern digital customer engagement in real time

Strategic Business Consulting

Audits, Strategy, Guidance, Roadmaps, Social and Digital Engagement...

Solutions Topography

We deliver our solutions in many ways.

On Premise


  • Your Equipment
  • Your Software
  • Your Licenses
  • Anana Supported



  • Hybrid Solution
  • Some on Premise
  • Some on Anana Hosted
  • Jointly Managed Service



  • Nothing on Premise
  • Entire Solution in the Cloud
  • Flexible Terms
  • Managed Service

Anana solutions are trusted and used by very well known companies all over the world

Marks & Spencer
Canadian Imperial Bank of Commerce
Three UK
Air Miles