Voice Mail 2.0

New Voice Messaging and Unified Communications solutions for the 21st Century

Alcatel-Lucent, Genesys and Anana have teamed in creating a new and exciting voice-messaging solution that embraces the power of social-media and incumbent Alcatel-Lucent Converged Messaging System (CMS), Messaging Applications Broker (MAB) and Genesys Telecommunications Labs Voice Platform (GVP). 

Anana, in conjunction with Alcatel-Lucent and Genesys Telecommunications Labs has actively explored this passion for social-media and has created a new and exciting application that brings together some of the 20th century mainstay in Voice Messaging, with 21st Century Web 2.0 and Social-Media; bringing them together in a mashup of technology that delivers Twitter & Facebook (or any of the other players around the globe.) to traditional Voice-Mail and Voice Messaging.

"We are naturally delighted that the application supports Alcatel-Lucent’s Application Enablement vision, an industry approach the combines the trusted capabilities of service providers and the speed and innovation of the web to provide end users and enterprises what they demand – a richer and more trusted experience.  By extending voice mail to the web, our application allows service providers to capture customer attention and a share of revenue with personalized, innovative services that enable end users to interact with friends, family, businesses and social networking communities" said Dave Tidwell, COO of Anana Ltd

Under the internal name of "Its4u" the application supports Alcatel-Lucent’s Application Enablement vision, an industry approach the combines the trusted capabilities of service providers and the speed and innovation of the web to provide end users and enterprises what they demand – a richer and more trusted experience.  By extending voice mail to the web, Its4u allows service providers to capture customer attention and a share of revenue with personalized, innovative services that enable end users to interact with friends, family, businesses and social networking communities.

The Its4u application leverages Alcatel-Lucent’s Converged Messaging System (CMS),   a proven, reliable and dependable IMS-ready platform supporting messaging services across voice, data, video and e-mail domains.  Supporting over 98 million voice mailboxes for consumers on service provider networks in the United States alone, CMS delivers millions of voice interactions per day. By also employing Alcatel-Lucent’s Messaging Applications Broker (MAB) advanced voice, text and visual message services can be delivered to mobile users, allowing them to simply play and list voicemails on a smartphone device (or the web) without requiring them to call back to their own voice message box to retrieve current messages.

Anana has long been an existing Value Added Reseller and Systems Integrator of the popular and leading call centre solution framework from Genesys Telecommunications Laboratories Inc.  In doing so, it amassed a range of skills and competencies with the Genesys Voice Platform (GVP); a proven, scalable and dependable Interactive Voice Response Platform (IVR) solution.

Cleverly and innovatively mixing the capabilities of;
•    CMS as the message storage and retrieval array
•    MAB as the broker between CMS and GVP
•    Anana driving GVP with rich Web2.0 and VoiceXML 2.1
A new service prototype was born. One which allows a telephone subscriber to configure their voice-messaging to lookup their latest tweet on Twitter, or their latest Facebook news item and have it read out to the caller attempting to reach them at the Voice Messaging instance.

its4u was showcased to Tier One Telecommunications Service providers at a recent Alcatel-Lucent Innovations Day and is continuing to drive a lot of excitement.

For more information on its4u - please click here