Recent Posts
- On the merits of reversing the Contact Center wall-board
- Reflections on 2011 – Predictions for 2012
- @Twitter – Your Social Media Rate limiting is KILLING Customer Service
- Customer Service Online Influencers – PeerIndex
- Assessing rates of Social Influence Change with Klout and Peerindex
- Using Twitter as a Real Time Channel for Chat
- Mobile Applications for Customer Service with Genesys Contact Centre Solution
- Executing on the Genesys Labs Mobile strategy
- Mobile Applications that reach into the Enterprise Contact Centre
- Video Demonstration – Genesys Web-Chat with Interaction Workspace 8.1
- Social Engagement with Genesys Labs 8.1 – Facebook Walk through example
- Social Engagement with Genesys Labs 8.1 – Twitter Walk through example
- A debate on the direction of Customer Empowerment
- Is stand-alone Social Engagement without the Contact Centre viable?
- Facebook integration with Genesys 8.1 in the Call Centre
Welcome
To the Anana Team Blogs. At this site you’ll find lots of content across a wide range of themes that Anana as a company integrates every day. We often use the Blog to express thought leadership, innovation and new idea’s. You will also see some of the latest things we are working on here, including some of the most cutting-edge and spearhead solutions in the industry.
Please select from the Categories drop-down (above in the menu) or the “tag cloud” to browse articles that you are interested in. You can also use this search function if there’s something specific that you are looking for.
The range of topics is huge and covers a wide range of technologies across both Enterprise Contact Centre solutions and Carrier Applications / Enhanced Services.
We are sure you’ll find lots of interesting things here. If you need further formal information then please pop over to the main Anana site.
Again, welcome to our Teams Web Log,
The Anana Team
