Tag Cloud
- Messaging Applications Broker
- CMS
- 4G-LTE
- Executive Briefing Centre
- web chat
- Carrier Applications
- Dialogue Design
- voice messaging
- Applications Enablement
- its4u
- Social Sentiment
- Speech Recognition
- good customer service
- multimedia
- Customer Effort Score
- GVP
- Custom Modules and Extensions
- Social Media
- Anana Briefing Centre
- customer service
- Call Centre
- contact centre
- eServices
- multichannel
- Anana
- Genesys Demo Suite
- Anana Applications Framework
- Call Centre Management
- Genesys Voice Platform
- Alcatel-Lucent
- Alcatel-Lucent Enterprise
- social influence
- IVR
- CSAT
- voicemail
- IMS
- Enhanced Services
- NPS
- Text-to-Speech
- High Leverage Network
- Converged Messaging System
- Mobile Apps
Airwaves
NB: Contact Centers & Unified Comms is out! http://t.co/xJcpryvg ▸ Top stories today via @MKCallConsult @dave_t_pilot @McGeeSmith6 minutes ago from Paper.li
#anana #cctr - : Genesys Interaction Workspace (IWS) - Automation and Test tools http://t.co/n47x4PWJ46 minutes ago from Tweet Old Post
#anana #cctr - : Assessing rates of Social Influence Change with Klout and Peerindex http://t.co/hlYqip763 hours ago from Tweet Old Post
#anana #cctr - : Customer Service Online Influencers - PeerIndex http://t.co/1UsmuPgK5 hours ago from Tweet Old Post
#anana #cctr - : @Twitter - Your Social Media Rate limiting is KILLING Customer Service http://t.co/KF7m1W3l7 hours ago from Tweet Old Post
"@dave_t_pilot: #anana #cctr - : Genesys Interaction Workspace - Dockable Interaction Toolbar http://t.co/TJXNoeMv"9 hours ago from Twitter for BlackBerry®
#anana #cctr - : Genesys Interaction Workspace - Dockable Interaction Toolbar http://t.co/g1JBqSc710 hours ago from Tweet Old Post
#custserv - ABA PREPAID ROUNDTABLE: Navigating prepaid's compliance challenges - ABA Banking Journal http://t.co/LtOD4D1u11 hours ago from HootSuite
#anana #cctr - : Genesyslab Social Engagement - Facebook Post ORIGINATE http://t.co/Pvz0GCqJ12 hours ago from Tweet Old Post
#CCTR - Weld County answers the call-center call - Northern Colorado Business Report http://t.co/iCvQO1rn13 hours ago from HootSuite
#anana #cctr - : Genesys Mobile Solutions - Reversing the role of ID and Verification with Mobile Apps for... http://t.co/KrC5Ashv14 hours ago from Tweet Old Post
#anana #cctr - : Genesys Social Engagement - Tweet Originate http://t.co/0E3CB1hd16 hours ago from Tweet Old Post
#CCTR - IndiGo parent firm runs call centre for AI bookings - http://t.co/3z0GqBUE http://t.co/eiQ3QvFB16 hours ago from HootSuite
#CCTR - Telax Added to A Midsummer Night's Run's Sponsor List - San Francisco Chronicle (press release) http://t.co/fAe1vTBT17 hours ago from HootSuite
Social Influence Score
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Favorite Tweets
Just had extremely useful help from @OrangeHelpers re my new #phone and explained everything. Huge #WIN clearly made right choice! #Orange2 months ago from Seesmic
RT @dylanjones45: @OrangeHelpers @twitter wow, how to change the way we communicate! >> Well said Dylan!!2 months ago from HootSuite
Vodacom South Africa Customer Service Goes Socialwith Genesys http://t.co/perpWrqO #socialmedia #custserv #cctr #genesyslab2 months ago from TweetDeck
The Dave Tidwell Test: 1) Do you have a Social Media marketing and brand strategy? 2) Is it integrated into customer service? If not, fail.2 months ago from web
I received +K in customer service from @DaveCarroll, thanks! http://t.co/sZ7L1L854 months ago from Tweet Button
I received +K in social media from @DaveCarroll, thanks! http://t.co/sZ7L1L854 months ago from Tweet Button
Congratulations Dave and the entire Anana team,gr8 2011! > RT @dave_t_pilot: Reflections on 2011 - Predictions for 2012 http://t.co/jaSfwqd35 months ago from TweetDeck
@dave_t_pilot http://t.co/PQhy1DBq - Great stuff Dave and Happy Xmas to everyone down at Anana!5 months ago from web
@dave_t_pilot you're welcome - you're a great source of insights on #socialbiz.5 months ago from TweetDeck
Thank you @Dave_T_Pilot for that #socialmedia advanced degree class this morning. What vendors don't know!5 months ago from TweetDeck