Mobile Applications for Customer Service with Genesys Contact Centre Solution
Further to our recent post describing the development of the first concept Customer Services application on the iPhone we are pleased to continue our exploration of this theme with a video of the application in action.
Anana will be showcasing a version of this application at the premier Call Centre Expo in London next week. Please pop by and ask to see it in action in real-time. We’ll be able to show both Customer Services Representative as well as the Customer Experience from the same place at the show.
For best results make the player below fullscreen and select the HD Mode On format for the video.
Tags: Alcatel-Lucent Enterprise, Anana, Anana Applications Framework, Anana Briefing Centre, Call Centre, contact centre, Custom Modules and Extensions, customer service, eServices, Genesys, multichannel, multimedia, Social Media, web chat
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