Video Demonstration – Genesys Web-Chat with Interaction Workspace 8.1
In continuation of the Video demonstrations in earlier posts on Twitter and Facebook integration into the Call Center we are pleased to present the next installment! This one focuses on Genesys eServices Web-Chat in association with the new Genesys Interaction Workspace (version 8.1). The video completely describes the Customer and the Customer Services Representative experience in the handling of a routine Web-Chat interaction.
For best results please maximise the Video for Full Screen. It has been recorded for HD output. This video was recorded in the Anana Briefing Centre and was concluded as a single recording. This is of course to exhibit the real-time performance expectations of the user-experience. It features web-chat as a primary interaction channel with secondary interactions in eMail and post-chat surveys (online and email). The video also features live-commentary, and detailed explanations of the interaction, graphical user experience and customer services options throughout.
Tags: Anana, Anana Briefing Centre, Call Centre, contact centre, customer service, Customer Services, email, eServices, Genesys Demo Suite, multichannel, web chat
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