NewsMay 24th, 2005, Palo Alto, CA—Voice Partners and Anana today announced a strategic partnership to improve over the phone experience for their customers on Earth.
“We’ve come to realize that Anana are the inspired rebels of application development and clearly are our fellow travelers on the road to improving the lives of people on the phone,” said Wally Brill, principal and co-founder of Voice Partners. “Our first efforts will be directed at creating the VUI for their landmark Espress Connect product, which is the next generation of auto-attendant and presence management.”
Chris Woodward, CEO of Anana, stated “We are thrilled to have the opportunity to bring our leading technology to life through this alliance. Combining Voice Partners’ unique flair and ‘out of the box’ thought processes with our innovative solutions will make a world-beating team, creating rich and rewarding experiences for callers around the globe.”
Anana is a pioneer of innovative and effective speech driven systems. They have proven capability in leading edge Speech, Communication, and Customer Contact solutions and a successful track record of delivery to international blue chip clients including Cable and Wireless, Centrica, Royal Mail and Orange.
The Anana Espress suite of voice driven products includes Espress Connect, a powerful, open standards based voice dialer and presence management solution that offers unrivalled flexibility and an intuitive user experience.
Anana believe that world class technology is only one ingredient in a successful project; meeting their customer‘s expectations is at the core of Anana’s philosophy and underlies all their business engagements.
To find out more contact info@anana.com, +44 (0)870 1166766 or visit the website at www.anana.com.
Voice Partners is the World’s leading User Experience Design consultancy, focused on end-to-end, cross-mode interactions with particular focus on the primary contact device of the 21st century: the phone. Co-founders Melissa Dougherty and Wally Brill created the SWAT team of speech, bringing together the leaders in linguistics, voice user interface design, deployment and usability. Voice Partners takes a zero tolerance approach to compromised customer experience over-the-phone. “Do it right or get the other guys!”
From its headquarters in Palo Alto, CA, and locations across North America, South America and Europe, Voice Partners works with Blue Chip clients who care about providing better over-the-phone customer service that reinforces their valuable brand image. Voice Partners is technology agnostic, and has designed systems using all major speech recognition engine providers and telephony platforms. For more information about Voice Partners, please visit www.voicepartners.com or contact Melissa Dougherty at 650-493-5866 (info@voicepartners.com).