NewsJanuary 20th 2006, Bristol, UK—Today Anana announce the general availability release of their new Contact Centre Time and Attendance based Payroll Automation package “Tick Tock”.
Chris Woodward, CEO of Anana, stated… “Tick Tock delivers an immediate reduction in payroll costs and a significant increase in productivity. Existing call centre systems already contain the data needed to calculate pay, and Tick Tock uses this to its advantage, avoiding duplication of data and extra work. Rollout is quick and easy with significant cost reductions delivered in the first pay run. It’s great to have the opportunity to offer the ultimate solution to this age old problem.”
Tick Tock has been developed in close conjunction with payroll and workforce management specialists with one goal… To be the best solution for automated creation of timesheets and payroll data, without the significant training and operational overheads normally associated with such systems.
Tick Tock uses existing agent schedules, team structures and telephony switch data held within the customer’s workforce management system to produce and distribute completed timesheets based on actual time worked. Once timesheets are approved Tick Tock feeds this data to the payroll system.
Automation through Tick Tock saves valuable time for call centre and payroll staff. Payment can be based on actual time worked, which rewards more productive team members, improving productivity.
Additionally, for salaried staff, Tick Tock can measure productivity for incentives and performance measurement, and can be used to calculate overtime & allowances.
Workforce management system effectiveness is also increased, as a by-product of using the data to feed payroll and bonus payments, lowering costs and increasing customer satisfaction.
Anana is a pioneer of innovative and effective IT systems. They have proven capability in leading edge Speech, Communication, and Customer Contact solutions and a successful track record of delivery to international blue chip clients including Cable and Wireless, Centrica, Royal Mail and Orange.
Anana believe that world class technology is only one ingredient in a successful project; meeting their customer‘s expectations is at the core of Anana’s philosophy and underlies all their business engagements.
To find out more contact info@anana.com, +44 (0)870 1166766 or visit the website at www.anana.com.