News
March 10th 2006, Dublin, Ireland—Conduit announced today that their Dublin call centre has fully implemented Tick Tock, the revolutionary new contact centre time and attendance application, developed by Anana.
Tick Tock was developed in close conjunction with payroll and workforce management specialists from Conduit. “It was great to work with such focused individuals” said Chris Woodward, CEO of Anana, “the people from Conduit constantly reminded us that the real strength in any IT system is doing its job with minimal user intervention, allowing them to perform their work with maximum efficiency. We ended up with a product that drives itself!”
Denis Creighton, COO of Conduit, stated… “We see this solution as a key efficiency driver which will increase out competitiveness in the Directory Assistance and Customer Care environments.”
Tick Tock uses existing agent schedules, team structures and telephony switch data held within the Aspect eWFM workforce management system to produce and distribute completed timesheets based on actual time worked. Once timesheets are approved Tick Tock automatically feeds this data to the payroll system.
Conduit is an industry leader in providing call centre solutions and is one of the fastest growing information service providers in Europe. Over 1,500 Conduit employees are delivering innovative call centre solutions for their clients, as well as operating Conduit's own brand of Directory Enquiries from call centres in Ireland, UK, Switzerland, Austria and Spain. For more information please visit www.conduit.ie.
Anana is a pioneer of innovative and effective IT systems. It has proven capability in leading edge speech, communication, and customer contact solutions and a successful track record of delivery to international blue chip clients.
Anana believes that world class technology is only one ingredient in a successful project; meeting customer‘s expectations is at the core of Anana’s philosophy and underlies all their business engagements.
To find out more contact info@anana.com, +44 (0)870 1166766 or visit the website at www.anana.com.