"Automatic customer fulfilment is the dream of the future." Not for customers of Anana. We developed the Royal Mail Track & Trace speech application back in 2002.
The key is tight integration with back end systems that improves efficiency of the application and also the accuracy of the speech recognition.
Anana are able to use their technology to repeatedly design and develop successful systems that save money and allow your callers to have more control when ever they choose.
To find out how we can help you and your customers then please contact us.
Other products in the Anana Espress suite include Espress Connect, Espress Director, Espress Chat and Espress Collector. All products can fully integrate to deliver your complete, automated speech driven solution.