Espress Connect answers incoming calls to your organisation and ensures that they are routed to the correct person, wherever they may be. Employees are empowered with an integrated personal voice-dialler giving them the ability to call a contact from their personal address book simply by picking up the phone and saying the contact name.
The system is available internationally, as a hosted service, or can be installed and supported within your premises.
The voice user interface has undergone a lengthy process of tuning for 
maximum comfort and efficiency, with the help of the Voice Partners “SWAT team of speech”. Many rich personas are available which the system can either choose at random, or is able to activate at specific times of the day.
The Espress Connect Automatic Attendant routes incoming calls directly to a person or department as requested by the caller, thus negating the need for an operator or receptionist.
Espress Connect utilises its own integrated directory database which is capable of holding numerous contact numbers for each member of staff. It is able to route calls to internal, external or mobile phones. Using voice over IP, it can also bridge calls over your data network or the internet to your computer.
Employees and departments are able to dynamically maintain their own contact numbers via the web-based configuration panel. Contact points can be VoIP, phone or the built in voicemail system. The system can also simply play a personal message to callers at specified times. e.g. “sorry we are closed”
Contact profiles are automatically scheduled to activate at different times during the week.
The Espress Connect Voice Activated Dialler is fully integrated in real-time to your personal Microsoft Exchange Contacts. The system identifies users, when they call, from their originating phone numbers (mobile phone, desk phone and SIP address) 
and collects data from the appropriate Exchange contact folder. The system supports contacts with multiple numbers (e.g. “Call Chris at home”) and also allows users to say the actual phone number that they wish to call.
Calls can be recorded and automatically sent by email to the originator. With the optional “hot-word” feature enabled the system will listen for specific spoken commands during the call and transmit preset DTMF tones to enable hands free navigation through an IVR menu.
In a SIP environment users are able to make and receive calls easily using a client such as MS Messenger.
The Anana QuickCall applet further simplifies this process. Users can make voice calls through MS Messenger rapidly from the desktop with just 2 clicks of the mouse.
Other products in the Anana Espress suite include Espress Director, Espress Chat, Espress Collector and Espress Assist. All products can fully integrate to deliver your complete, automated speech driven solution.