Anana - Espress Chat

The Espress Chat Integrated Conference Server is a feature packed corporate conferencing system with simple use voice driven and web interfaces. The application is built upon the advanced speech recognition and call handling capabilities of the VoiceGenie next generation VXML platform and the advanced audio processing capabilities of the AudioCodes IPMedia 2000 media server.

Features

Integrates with existing corporate directories, or stores details of regular participants. This simplifies the setup and calling process.
Conferences may be scheduled by any user via their own personal logon to a simple web interface.
Simple voice driven interface.
Callers who present caller ID are automatically connected to their conference.
Automatic text message reminders.
Capability to dial out to participants.
Authorised callers can set up conferences instantaneously using a voice interface.
Dynamically configurable corporate personality, using different sets of personalised prompts or TTS voices.
Remembers your recorded announcement name, or uses Text to Speech (TTS).
Conferences can be recorded, and either emailed to participants, or made available on the web.

Benefits

Empowers employees to set up conferences.
Quick and simple to use. No more “type your conference ID and press #” when you are late for a conference!
Seamlessly integrates with existing corporate systems
Utilises commodity, robust and open voice platform resource.

Who Needs Phones…

Supports SIP or traditional telephony interfaces.
With SIP, employees can participate in conferences without a phone. They can use MS Messenger from their PC.

A Typical Scenario…

8:30am – Roger decides to set up a conference call for 2pm this afternoon with Chris and Ed

8:32am – Roger signs on to the web interface from home and books the time slot. He also selects Chris & Ed from the corporate directory listing as participants.

8:33am – Roger knows that Ed is always busy and never joins the conference on time, so he ticks the box that will ensure that Ed is sent a reminder text message 2 minutes before the conference starts.

8:33am – Roger also knows that Chris is staying with some friends and needs to be called on their phone so they don’t pay for the call. He enters the phone number and sets the system to automatically call Chris when the conference begins.

1:58pm – Ed receives the text message and presses the dial button on his phone to call Espress Chat. The system recognises his Called ID and connects him to the conference immediately.

1:59pm – Roger dials in to the conference using MS messenger on his PC. The system recognises his SIP address and connects him straight to the conference. It also announces him using the recording that he made last time he used the system.

2:00pm – Espress Chat calls Chris’s friend’s phone and asks him if he wants to join the conference. He says “yes” and is connected immediately. He is announced by TTS (Text to Speech).

Much Much More…

Other products in the Anana Espress suite include Espress Director, Espress Connect, Espress Collector and Espress Assist. All products can fully integrate to deliver your complete, automated speech driven solution.