Tick Tock uses contact centre agent schedules, team structures and telephony switch data that already exists within your workforce management system to produce and distribute completed timesheets based on actual time worked. This enables you to apply your business rules consistently across your organisation to measure agent performance and feed your payroll system.
Nobody likes filling in time sheets. Tick Tock automates this task, freeing valuable time for agents, team leaders and managers to concentrate on your core business.
Payment can be based on actual time worked, rewarding more productive team members and acting as an incentive for others to improve. Productivity is measured for salaried staff, and can be used to calculate overtime & allowances, and as a basis for incentives and performance measurement.
Using Tick Tock for payroll calculation ensures that team leaders accurately maintain schedule data within your workforce management system on a regular basis. This increases the effectiveness of your existing investment as a forecasting and scheduling tool, providing even greater savings and customer satisfaction.
Please contact us to find out more about how Tick Tock can help you.
* Patent pending