Solutions based approach to Technology

Anana offers clients a "Solutions Approach" to applications and innovation that meet the needs of clients 100% in the middle of their target.  We do this across two key specialist fields of activity.  These are solutions for the Enterprise and Solutions for Telecommunications Service Providers (Telecommunications Operators and Carriers).  Anana are able to supply solutions and services bespoke to your individual needs whilst respecting the varied contractual and implementation needs of each type of solution.

Systems Design, Integration and Deployment

Anana intergrates software, Information Technology Services into holistic business solutions.  For more information on our Solutions please select from the sub-menu links on the left of this page for more information. Our specialist areas are in Enterprise Contact Centre, Customer Services and Managing the Customer Experience with the worlds leading Contact Centre Platform from Genesys. We are specialists in multi-channel blended Customer Services across Inbound Voice, Interactive Voice Response, Outbound Voice and eServices including SMS, eMail, Web-Chat, Co-Browse and Social Media, including Facebook and Twitter integration to the Enterprise Call Centre.

For Carriers we provide rich and typically revenue generating applications under the theme of "applications enablement" and for the Enterprise we provide a range of Call Centre, Customer Interaction Management and Contact Centre technology solutions.

We provide technology, professional services, consulting (Business and Technology) and Mission Critical Support and Maintenance.  Please see the relevant sub-sections of our site for more information.