CTI, Computer Telephony Integration is the science of linking telephone systems to computer systems such that they operate as a single entity. In its simplest form it is the triggering of computing activity based on a specific telephony event.  For example, when a caller is distributed to your agent or specialist that the system be able to open a customer relationship management record associated with the caller, bring it up on your specialists screen automatically with full details of previous calls and interactions being displayed at the moment the caller is delivered.

Anana CTI solutions also cover the integration of call centre technology with operational management systems, business support systems, administration systems, network monitoring systems and peripheral devices like wall-boards (for call centre analytics) and much more.

Anana uses vendor specific as well as custom CTI technologies allowing even uncomplimentary telephony and computing systems to act as a single service delivery framework.