Genesys Telecommunications Labs Solutions

Widely regarded as world-leading and visionary by industry recognized independent analysts such as Gartner, Frost & Sullivan and Datamonitor for over 12 years the Genesys Telecommunications Labs Call Centre and Contact Centre framework lies at the heart of solutions provided by Anana. Anana is very proud to be a Value Added Reseller (VAR), and Independent Software Vendor partner to Genesys.  Anana takes the very philosophy of the Genesys Customer Interaction Platform (CIM) Framework and builds upon it with innovation, integration, services and applications that help to create some of the worlds most successful and highly regarded call centres.

The powerful core of the Genesys Call Centre Solutions framework captures, routes, manages, integrates, orchestrates and reports an ALL inbound and outbound interactions that businesses use to communicate with their customers.  By centralizing the creation, administration and management of the entire "customer experience" Genesys makes it possible for Anana to provide seamless call centre solutions that are totally aligned with overall business processes and needs.

One of the greatest benefits that the Genesys Framework brings to its users is the ability to deploy the solutions on any existing contact centre infrastructure, which includes legacy telephony, IP, Cloud based or even hybrid environments. The Genesys Framework protects existing legacy investments in call centre technology whilst seamlessly allowing migration to newer solutions.  With Genesys Call Centre Solutions behind Ananas innovative approach to 21st Century customer interaction management it is possible to ingrate multiple media, for example, telephone, email, SMS, web, email, fax, live-chat and much more with a common routing and presentation layer across both self and assisted service; keeping Anana customers in the driving seat whilst managing the business service level expectations whilst fully honouring the 'customer experience'.