Contact Centre Solutions for Enterprises

Anana integrates and delivers successful  Contact Centre solutions that ensure  high quality customer service whilst making sure that resources (staff and infrastructure) are used as efficiently and effectively  as possible. Anana believes very strongly that organisations should always strive to offer continual improvement in customer service whilst balancing the operational costs whilst never losing the ability to truly listen to their customers (Inset Picture).  Without the correct solution for the Enterprise Contact Centre it is extremely difficult to improve the net-promoter-score and keep the human resources (agents, staff, customer service representative) happy and keen to maintain a very high level of service.

Anana is a registered and valued independent software vendor (ISV), systems integrator (SI) and Value Added Reseller (VAR) of contact centre solutions from Alcatel-Lucent and Genesys Telecommunications Laboratories across a range of complexities and scales of solution size.  These go from smaller but very efficient 'call centre in a box' solutions incorporating all hardware, operational tools and software right the way through to custom integrated and incredibly scalable software based integrated call centre solutions.  All Anana solutions for the enterprise contact centre are capable of multi-channel and multimedia customer interactions, that mix and prioritize in real-time many forms of customer interaction channel, e.g., Inbound Voice

Anana also provides several integrated Products that add function and capability to the underlying Call Centre Infrastructure and Solution Software/Hardware from Alcatel-Lucent and Genesys Telecommunications Labs. The integrated products that Anana provide cover a wide range of use-cases and scenario's. Please refer to the Products section for more information.

Anana Call Centre and Contact Centre  Solutions are delivered world-wide and range from some of the largest solutions in the world to some of the smallest. Anana works with a diverse range of partners to complement the offerings as far as managed services, hosted contact centre solutions, outsourced contact centre and data networking, telephone networks, multi-protocol layered call distribution networks and everything in between. No matter how large or small your call centre requirement, Anana will be delighted to work with you to improve customer satisfaction, improve your employee retention (avoid churn) and add incredible operational efficiency to your customer contact interactions in all channels and media.

Please see the relevant sub-sections of our Enterprise Contact Centre Solutions offerings on the left of your screen for more details.