OmniPCX is a range of communications servers produced and manufactured by Alcatel-Lucent. These are enterprise class business telephony solutions for small and medium businesses and are in their own right extremely powerful automatic call distributors (ACD's) and branch exchanges (PBX's).
Anana is a value added reseller not only of the standard OmniPCX range of switches, but those that are extended with versions of the Genesys Telecommunications Laboratories Customer Contact Centre software; effectively providing a cost effective and functionally rich easy route into 'contact centre' for your business.
The OmniPCX range is the first step into improving your customer service whilst enhancing business operations.
Available models include;
- Compact Edition: for 6 to 16 users
- S Model: for 6 to 20+ users
- M Model: for 15 to 60 users
- L Model: for 30 to 90 users
- XL Model: for up to 200 users
The features set includes;
• The integrated Call Centre put calls through to the right person. The Supervisor Console and Statistic Manager analyse call traffic flow to maintain high-quality service • Personal Assistant greets callers efficiently and professionally • Voice-mail and call screening fields filter your calls for you • Calls can be recorded on-line for you
• Ergonomic and intuitive to make your life easier • Icons that morph into other icons according to what you’re doing and pop up on your screen to save you time • Call management and teamworking with group supervision on your terminal or on your PC via PIMphony • DECT handsets DriveKey™-equipped to navigate faster • E-Reflexes™ IP phones that give you the same performance as standard Reflexes™
• DECT wireless handsets so you’re always in touch on site • Remote Access Server–teleworkers can use their PC as a phone and enjoy all the advantages of being at head office
• Wide range of metering solutions keeps you informed and in control • Automatic Route Selection routes calls using the cheapest method every time • Full IP–you’ll save on costs by mixing voice and data over the same line • Remote sites share head office capabilities
• All the solutions you need to keep you connected for less • Your branch offices benefit from the same services as your head office • Standard CTI interfaces (CSTA and TAPI) are open to a whole raft of applications–enabling you to set up a contact centre, for example • LAN infrastructure connects your PCs with all the power of an integrated auto-sensing 100BaseT switch • You get LAN services to run your LAN • A DHCP server automatically configures the IP addresses for your PCs and IP phones • A file server provides a common and private directory enabling your employees to share files and data
• All your employees share a single fast Internet access • All access functions are in the box: fast Internet access router, firewall protection, proxy server for control, Web and DNS cache for optimum performance, remote access, Intranet server–you name it • It’s open to a large number of applications–ready to host services like fax and anti-virus detection and protection, and with designed-in flexibility to adapt to your existing environment • VPN capability provides you with secure communications between your main office and remote sites/remote workers via the Net • An intranet web server keeps your employees up-to-date with company news and information
• Unified messaging: everything–voice-mail, e-mail, faxes–on just one easy-to-use user interface. (Get e-mail and you can send and receive documents, text, data and images around the office and around the world–instantly.) • Multimedia Web Messaging: Alcatel Web Communication Assistant to access your voice messages and e-mails using a regular web browser. This “lightweight” solution can be accessed from within the company as well as on the road.
