The most significant current trend in the Enterprise Call Centre market is the rapid evolution from circuit based telephony to IP based telephony systems (or often referred to as Next Generation Network systems).

Anana are specialists in the migration of legacy circuit switched telephony networks to next generation ones, and have amassed a broad range of skills, technology and expertise in managing customer interactions in a changing network.

Often it proves difficult or at best extremely complex to swap out the circuit for its replacement in the SIP (Session Initiation Protocol) world of next generation networks; requiring complex and rather unfamiliar strategies, policies and scripting to manifest the same level of detailed call control, interconnection with the upstream delivery network, and the downstream agents or enterprise.  Sometimes this requires a native SS7 (Signalling System 7) based media gateway and SIP application server to work in tight conjunction to deliver calls seamlessly from a 1st generation telephone network into the confines of a virtualized enterprise call handling network in IP. Anana works with leading vendors in this space to provide very robust, proven and efficient solutions for interconnect, allowing enterprise and carrier clients alike to operationally upgrade their telephony backbones to IP without any degradation in service and an absolutely minimum of disruption to the business.

Anana offer solutions for all network types, for all interconnects and for all sizes of business.