In the days of circuit based telephony we all became accustomed to an analogue or digital telephone being physically 'on our desk'  The modern IP based standards in next-generation telephony no longer require the physical handset or telephone at the per user level but now allow for telephones in software; tightly integrated into work-flow, logic, business processes and applications that run in Personal Computers.

Anana are specialists in customer soft-phone design and their integration into call centres on site, as well as to remote agents (home based agents etc.).  We concentrate on science in the form of capability set, and in the art, in the form of the man-machine interface to create custom telephones for any business type.  Anana soft-phone technology is also extended to the 'telephony enabling' of the world wide web, thin-clients, citrix clients, flash based telephones, Silverlight and Active-X.

Anana soft-phones are used in mission critical customer engagement solutions handling billions of calls a year.