Call Center Speech Solutions

Interactive Voice Response and Speech Recognition Solutions from Anana

Anana Speech Solutions cover a broad range of technologies and options for its clients.  These include;

  • Touch Tone IVR solutions
  • Genesys Voice Platform - GVP Solutions, Integrations and Applications
  • Voice and Speech Recognition Solutions
  • Speech Recognition IVR solutions
  • Speech Driven Automation solutions
  • Biometrics and Voice Security solutions
  • Video IVR and Visual IVR Solutions
  • Time Division Multiplexed IVR Solutions (Circuit based Telephony IVR)
  • IP based IVR Solutions (commonly referred to as Next-Generation or IP based IVR solutions), also encompassing SIP (Session Initiation Protocol) and RTP (Real Time Protocol) based networks
  • IMS based IVR Solutions (IP Multimedia Subsystem)
  • 4G-Long Term Evolution based IVR Solutions across rich media and high-bandwidth, high quality audio and video interactions
  • Multi-language IVR Solutions
  • Global Reach IVR Solutions, including managed services back-haul and local Direct Dial to offshore and external service providers
  • Speech Solutions for Web2.0, unified communications, messaging, voice-messaging, press-to-talk, Voice over IP
  • Soft-phones and Telephony Clients on a customized basis across a range of tool-kits (including .net, active-x, Flash and Silverlight)
  • The integration of Computers and Telephony systems (Computer Telephony Integration - CTI)
  • Web - Click to Call, Callback and Voice over IP point-to-point telephony
  • Voice Clients for Mobile, Interactive TV and Triple-Play (Internet, Telephony and Broadcast) Network service providers

Anana owns an incredibly diverse range of 'intellectual property', technology and integrations across all of these genres, allowing our clients to thrive in the complex and rapidly changing dynamics of the evolving technology spectrum, quickly changing end-users needs and expectations.  We use platform technologies from Genesys and Alcatel-Lucent to provision and deploy the client end-points and provide our our team of specialists to integrate, mash-up and create custom solutions to any business need in the Speech Solutions space.