Getting a telephone call from your customer to your customer service representative may appear, superficially at least to be a simple challenge.  Buying a telephone line from a service provider and provisioning a telephone number to it is a great place to start.  What happens though when you need a second employee on another phone? Do you invest in a public branch-exchange (PBX) , or automatic call-distribution (ACD) system?  What are they?  Are they the same of different?

You may have now invested in technology from a vendor that scales to 10, 100 or 250 people in your back office and over time have collected a rather complex, daunting, and inter-dependant mix of providers, technologies and infrastructure that is quickly becoming a nightmare to manage.  Changing a piece of the solution which has grown 'organically' to meet your business needs over time is now so complex, and so challenging that you have teams of 10 or more people who do nothing other than look after them!  Your annual support and maintenance operational expenditure will very likely be many times higher than you ever expected.  As your business has grown, your technology has grown, sometimes in a controlled fashion, but often in a chaotic, rapid and cost ineffective way.

Anana are specialists in unravelling complexity, and providing unified, cost-effective and manageable solutions for Voice.  We do so by tidying up legacy infrastructure, modernizing infrastructure and the application of middle-ware, custom solutions and integrations that help our clients reach incredible efficiency, not only in minimizing the rapidly increasing costs of supporting complexity, but importantly in providing a clear roadmap for the future.  Anana also delivers complete upgrades to legacy and inflexible systems whilst offering full support and operational management of them in a period of change.

We also team with leading service providers in the industry, platform vendors like Genesys and Alcatel-Lucent, telephony back-haul vendors, offshore and outsourced specialists to lend you and your customer interactions maximum transparency, operational effectiveness and economically sound future for all your voice (and other media) needs. Come to us with your problem and we'll respond to you with a solution; not a worse problem!