Case
studies 
The
true test of any IT company is whether or not previous projects have delivered
as planned. Successfully implementing IT systems requires a very wide range of experience and the potential pitfalls are notorious. The true test of any IT company is whether or not previous projects have delivered as planned.
Just a few examples of the way Anana has helped client companies are given below. We take pride in delivering substantial business benefits and we believe these projects show that pride to be justified.
Don’t forget to contact us if you would like to know more—we’ll be pleased to hear from you.
Anana developed and integrated the Royal Mail Track & Trace self service application using interactive voice response and speech recognition technology. With a simple phone call customers can now check the status of their parcel 24 hours a day without the need to speak to an agent.
Anana supply system development and consultancy services for customer contact and application integration system teams at Orange.
We also developed, and are hosting a new multimedia IVR lifestyle application for Orange mobile phone customers.
Anana installed and configured elements of the computer telephony integration infrastructure used within state of the art British Gas and Goldfish contact centres.
Anana performed on-site customer service system training during the rollout of the Cable & Wireless GSM mobile network in the West Indies.
Anana is an Aspect Implementation Partner. Through this partnership we provide installation, development and integration services for the Aspect suite of customer contact products.
Anana worked with the Saudi Aramco oil company to develop a vision, strategy and technical design for their global contact centres.
Anana performed an audit of Equant's Global IP and Telephony Backbone throughout sites in North America and Europe.
Anana delivered a ground breaking Voice over IP Push to Talk simulated communications system for National Air Traffic Services. The latest VoIP industry standards and technologies are used to provide a unique, high performance, proof of concept for a fully integrated and flexible communications solution.
For a more comprehensive customer list please visit our Customers page.