Anana is a major driving force behind customer service in the digital age. We thrive on delivering customer experience, customer service, digital and social strategy for forward-thinking brands. We elevate call centres from their traditional telephone based service role to being the spearhead of 21st century multi-channel customer engagement.
We are an award winning solutions innovator, with a special focus on unifying inbound and outbound voice with digital, mobile, social and multi-channel call centres, founded upon many years' experience as a systems integrator in the call centre industry.
Using our innovative solutions based approach, banks, major service providers, local government and top-tier retailers all over the world are successfully transforming the role of their call centres.
Anana have taken the role of the systems integrator to the next logical level. Anana works closely with key departmental stakeholders across the enterprise to truly understand the complete requirements of a holistic multi-channel program for customer contact management and blended multichannel call centre capability.
To be truly successful a multi-channel call centre solution should reflect the business aspirations of all departments including online, marketing, brand management, sales, legal and many other stakeholders alongside traditional customer operations too.
Anana's rapid innovation and solutions innovation approach to the design and delivery of modern contact centre solutions ensures that the needs and expectations of the entire enterprise is met head on with a solutions based approach that is effective and delivers quickly on its promise to the business.