Customer Interaction Management Solutions from Anana

Anana is a specialist systems integrator (SI) delivering 21st century communications solutions to the Enterprise and Service Provider markets. We pride ourselves on our innovation and flair, driven by a very can-do approach that ensures our solutions meet our customers exact needs. We excel in the selection of the most appropriate components and are technology leaders; trusted inherently by our customers and partners.

Our focus is delivering solutions for managing customer interactions across all media and channels. We ensure our clients meet their own customers head-on with effective, cost-relevant technology to maximise the reach and relevance of all interactions. Our core is providing excellence in customer care, customer services, call centre and contact centre solutions based wholly on the Genesys Solutions Suite.

Our solutions reduce costs or maximise revenues; guaranteed!

We have over 10 years of experience delivering leading solutions that help the enterprise and carrier markets connect and manage their interactions with their customers. We focus on increasing customer loyalty, maximising the efficiency of the contact centre, reducing operating costs and reducing employee (Customer Service Representatives) churn. Traditionally the focus of the Call Centre has been on a single channel; the telephony channel, but these days the needs are for a multi-channel, multi-media and tightly integrated single business capacity across many lines of communications like email, web, self-service (IVR - Interactive Voice Response), Short Message Services (SMS), Social Networking Systems and Instant-Messaging (Chat) applications.

Anana began in the late 1990's to integrate contact centre solutions around the voice user channel (telephony and computer telephony integration) and has created a solutions and integration capability subsequently across all modern communications channels. We offer leading products, solutions, integrations, expertise, consultancy and professional services to a wide range of industries from Tier 1 Carrier clients (Telecommunications Clients) to Fortune 1000 Enterprises.  We use and integrate a range of specialist and leading platform and call-centre technologies, including our own intellectual property. Our primary market partnership is with Alcatel-Lucent and its wholly owned subsidiary; Genesys Telecommunications Labs Inc and we excel in proving excellence in the integration, configuration and deployment of Alcatel-Lucent Enterprise Market Group products. Anana is a proud Genesys Premier Systems Integrator (SI), Value Added Reseller (VAR) and Independent Software Vendor (ISV).