Contact Centre and Call Centre Solutions from Anana
Anana is an award winning systems integrator and solutions vendor of integrated call centre solutions, contact centre solutions and multichannel (omnichannel) customer engagement solutions. We help enterprises of all shapes and sizes in any industry vertical move away from simple inbound and outbound voice interactions on telephones into the modern realm of multi-channel customer interaction management. Our solutions are capable of handling just about any interaction type in any interaction media including outbound voice, interactive voice response, email, web chat, instant messaging, facsimile, written mail & other correspondence, parcels, Facebook, Twitter, YouTube, SMS, web collaboration, web engagement, co-browsing, chat, mobile applications, skype, Microsoft Lync and many others.
Modern consumers are typically armed with a massive array of potential means to contact your business, to buy products, to upgrade, to renew contracts, to seek support and customer service in any form. It is not enough to simply be able to answer a phone call; your business must be able to engage in any channel or media type. That is what Anana does. We provide a complete solutions based approach to customer interaction management in the form of call centres, contact centres and everything in between. Naturally this also comes with an entire portfolio of software and solutions for workforce management, quality management, interaction and call recording, interactive voice response, visual IVR, mobile applications, reporting, analytics, workforce optimisation and a lot more.
We also integrate your customer service function directly into the heart of your sales strategy in retail on the high street as well as online. We help you to win new customers, keep your existing ones and focus throughout on reducing your customer effort score and improving your business bottom line. We also help you identify and shape your customer and contact strategy and help you to define and adapt the role of the business you used to call the call center into its modern role at the core of your business in all facets of customer engagement through sales, on-boarding, marketing, brand management and customer service in its most traditional sense.
Anana is all about your customer experience and our mission is to make your company as efficient and as effective as possible in the delivery of your product or services to your consumers.