Global Centre of Excellence

At the ABC we are able to discuss, demonstrate and experiment with the latest and greatest technology available for traditional and digital engagement, inbound or outbound, sales or service. Using the industry leading Genesys CX Platform enhanced with Anana Best Practice tools, configuration and CX know-how.

The experience is interactive and flows dynamically to suit the audience’s interest whether they are contact centre managers, CX specialists, technical experts, sales and marketing professionals, CMOs, CEOs & CTOs

The Briefing Centre is used for requirements workshops by new and existing customers, or for potential customers who are interested in understanding the best CX technology in the industry.

Typically during a workshop we discuss and demonstrate: 

  • Best Practice Omnichannel CX
  • Increasing Sales
  • Social Engagement – combining marketing and service
  • Anana Accelerate build and deployment methodology
  • Application of artificial intelligence
  • Analytics for voice of the customer and agent quality
  • New digital channels

If you're interested in arranging a workshop at Anana House please contact

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